24Magic Terms and Conditions

Welcome to 24Magic Casino. These terms and conditions govern your use of our website, our games and all services we provide, including the 24Magic casino app and any promotional offers we make available to you. By creating an account or using our services, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using 24Magic.

About Us and Our Licence

24Magic is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered office in Potrero Cerrado, Oreamuno, Province of Cartago. We operate under a licence granted by the Tobique Gaming Commission, licence number 0000002. Our payment processing is handled by Vixatrix Limited, registered in Cyprus, and Paysafe transactions are processed by Tronabriz Limited. Our affiliate programme is managed through Hive Affiliates. We established 24Magic Casino to provide players with a secure, transparent and entertaining online gaming environment.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We accept players primarily from Ireland, Germany, Austria, Norway, Canada and other European markets. We do not accept registrations or deposits from residents of Afghanistan, Australia, Belgium, Brazil, Bulgaria, China, Cuba, certain Canadian provinces (New Brunswick, Ontario), Cyprus, Estonia, Greece, Iran, Iraq, Israel, Japan, Latvia, Lithuania, Malta, the Netherlands, North Korea, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States and a number of other restricted territories listed in our compliance policy. For players located in Sweden, we do not offer bonuses, promotions or access to our VIP programme, in line with local regulatory requirements.

When you register, we require accurate personal information, including your name, date of birth and contact details. You are responsible for keeping your 24Magic login credentials confidential. We reserve the right to suspend or close any account created with false or misleading information. Only one account per person, household or IP address is permitted; we may close duplicate accounts and void any related winnings.

Accessing Your Account

You can access your account through our website, our mobile browser version, or by downloading our dedicated 24Magic app. Our 24Magic casino app offers the same games, bonuses and account features as the desktop version, allowing you to manage your 24Magic casino login securely from your mobile device. We recommend using strong, unique passwords and enabling any additional security features we offer to protect your account.

Deposits, Withdrawals and Verification

We accept deposits via Visa, Mastercard, Apple Pay, paysafecard, Skrill, Neteller, MiFinity, MuchBetter, Interac and bank transfer, as well as a range of cryptocurrencies including BTC, ETH, LTC, DOGE, USDT, BCH, XRP, TRX and SOL. Our minimum deposit is EUR 20 (CAD 30 for Interac), with lower minimums applying to crypto deposits. There is no maximum limit on crypto deposits. Withdrawals are subject to the same minimum thresholds, and card payouts cannot exceed your net deposit amount.

Before we can process your first withdrawal, we require you to complete our know-your-customer (KYC) verification process, which includes submission of a valid ID, proof of address and phone verification. If you do not complete KYC within two weeks of a withdrawal request, we reserve the right to cancel that withdrawal. Once approved, pending times may take up to 72 hours, and cashout times vary by method: e-wallet withdrawals are typically processed the same day, crypto withdrawals within an hour, and bank transfers within three business days.

We impose withdrawal limits of EUR 50,000 per week and EUR 150,000 per month. Winnings exceeding EUR 100,000 will be paid in monthly instalments of up to EUR 20,000, while progressive jackpot wins are paid in full. All deposits must be wagered three times before you can request a withdrawal, and maximum bets during real-money play are capped at EUR 50 on slots and EUR 100 on other games.

Bonuses and Promotions

We offer a range of promotional opportunities, including our 24Magic no deposit bonus of 24 free spins upon registration, requiring no deposit whatsoever. Our welcome package provides up to EUR 3,000 plus 300 free spins across your first four deposits, with individual match rates, bonus codes and free spin allocations detailed on our promotions page. Every 24Magic bonus is subject to specific wagering requirements, typically 40 times the bonus amount, along with maximum bet limits, expiry periods and maximum cashout caps as outlined in the relevant offer terms.

Our VIP welcome pack, cashback offers, Telegram bonus drops and other promotional campaigns each carry their own terms, including wagering multipliers and maximum win caps. We reserve the right to amend, withdraw or refuse any 24Magic casino bonus at our discretion, particularly where we suspect bonus abuse, multiple accounts or breach of these terms. Any winnings generated in violation of our bonus terms may be voided.

Loyalty and VIP Programme

Our Magic Club loyalty programme rewards you with Mana Points and Magic Points for wagering across eligible games, which can be redeemed for cash bonuses. Our VIP programme consists of seven tiers, from Apprentice through to the exclusive 24Magic level, each unlocking one-off cash bonuses, higher withdrawal limits and access to exclusive promotions. We may adjust the structure of our loyalty and VIP programmes from time to time, and we will notify you of any material changes.

Fair Play, Responsible Gaming and VPN Use

We are committed to offering a fair and transparent gaming experience across our 5,000+ games supplied by 63 leading providers. We encourage responsible gambling and provide tools to help you manage your play, including deposit limits, self-exclusion and reality checks. We do not permit the use of VPNs or similar technology to circumvent our geographic restrictions, and accounts found in breach of this rule may be suspended or closed, with winnings forfeited.

Customer Support and Dispute Resolution

Our customer support team is available 24/7 via live chat and email once you have made your first deposit. You can reach us at support@24magic.com. If a dispute cannot be resolved directly with us, you may escalate the matter to EGIS, our independent alternative dispute resolution provider, at disputes@egis-adr.com. Any unresolved disputes are subject to arbitration in Costa Rica, in accordance with the laws governing our licence.

Changes to These Terms

We may update these terms and conditions periodically to reflect regulatory changes, new features or operational requirements. We will post any updates on this page, and continued use of 24Magic Casino after changes take effect constitutes your acceptance of the revised terms. We recommend reviewing this page regularly to stay informed of your rights and obligations as a player with us.