24Magic Privacy Policy

At 24Magic, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This 24Magic Casino Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data. By registering an account and using 24magic.com, you agree to the practices described below.

Who We Are

Our casino is operated by Novatrix SRL, registered in Costa Rica under number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School. We operate under an E-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. Payment services are provided through our payment agent, Vixatrix Limited, registered in Cyprus, and Paysafe processing is carried out by Tronabriz Limited. We are the data controller responsible for the information you provide when using our services.

Information We Collect

When you create a 24Magic account or use our 24Magic casino app, we collect information necessary to provide our services safely and in compliance with our licence obligations. We collect the following categories of data:

• Registration details such as your name, date of birth, email address, phone number, and country of residence
• Identity verification documents, including proof of ID and proof of address, which we require before processing any withdrawal
• Financial information related to deposits and withdrawals, including payment method details and transaction history
• Gameplay data, such as games played, bets placed, wins, losses, and bonus activity
• Technical data, including your IP address, device type, browser information, and login records when you use 24Magic login
• Communication records when you contact our support team via live chat or email

How We Use Your Information

We use the personal data we collect for the following purposes:

• We verify your identity and age to ensure you meet the eligibility requirements to use our 24Magic casino services
• We process your deposits and withdrawals, including compliance with our wagering and cashout policies
• We prevent fraud, money laundering, and unauthorised access to your account
• We personalise your experience, including offering relevant promotions such as a 24Magic casino bonus or a 24Magic no deposit bonus
• We communicate with you regarding account updates, security notices, and customer support requests
• We comply with our legal and regulatory obligations under our licence from the Tobique Gaming Commission
• We monitor gameplay patterns to support responsible gambling and identify signs of problem gambling

Legal Basis for Processing

We process your data based on several legal grounds, including the performance of our contract with you when you use 24Magic, compliance with our legal obligations as a licensed operator, our legitimate interests in preventing fraud and improving our services, and, where applicable, your consent for marketing communications. You may withdraw your consent for marketing at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our platform, including:

• Our payment agent, Vixatrix Limited, and payment processor, Tronabriz Limited, to facilitate deposits and withdrawals
• Identity verification providers who assist with KYC checks required before withdrawal approval
• Our affiliate partner, Hive Affiliates, for the purpose of tracking referrals, without sharing sensitive personal data beyond what is necessary
• Regulatory authorities, including the Tobique Gaming Commission, when required by law
• Alternative dispute resolution providers, such as EGIS, if a dispute regarding your account arises
• Law enforcement agencies where we are legally obliged to disclose information

Cookies and Tracking Technologies

We use cookies and similar technologies on 24magic.com to remember your preferences, keep you logged in, and analyse how you use our 24Magic casino app and website. These tools help us improve site performance, detect fraudulent activity, and deliver more relevant content, including bonus offers. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations. Financial records related to deposits, withdrawals, and KYC verification are typically retained for several years as required by applicable anti-money laundering regulations. Once retention is no longer necessary, we securely delete or anonymise your data.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes encryption of sensitive data, secure servers, restricted internal access, and regular security reviews. While we take reasonable steps to safeguard your information, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password for your 24Magic casino login.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability, where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@24magic.com. We will respond to your request within a reasonable timeframe in accordance with applicable data protection laws.

Restricted Jurisdictions

We do not accept players from a number of restricted countries, including but not limited to Australia, the United States, the United Kingdom, and several other jurisdictions listed in our Terms and Conditions. If you access our services from a restricted territory, we reserve the right to suspend your account and decline to process any related personal data beyond what is necessary for compliance purposes.

International Data Transfers

Because we work with partners located in different countries, including Costa Rica and Cyprus, your data may be transferred outside your country of residence. When we transfer personal data internationally, we take steps to ensure an adequate level of protection is maintained, consistent with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of 24magic.com after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your data protection rights, please contact our support team, available 24/7 via live chat or email at support@24magic.com. For unresolved disputes, you may also contact our alternative dispute resolution provider, EGIS, at disputes@egis-adr.com.