Responsible Gaming at 24Magic

Our Commitment to Safer Play

We hold an E-gaming licence from the Tobique Gaming Commission, and as part of our obligations, we've put strict measures in place to protect vulnerable players. Our 24Magic Casino platform is only intended for adults, and we take age verification, identity checks, and account monitoring seriously at every stage of your journey with us.

We also work closely with independent dispute resolution services, including EGIS, so that you always have an external point of contact if you ever feel your concerns haven't been addressed to your satisfaction. Our goal is transparency: we want you to feel confident that we're operating fairly and looking out for your wellbeing.

Age Verification

We only accept players who are 18 years of age or older, and in some jurisdictions, the legal minimum age may be higher. Before you can withdraw funds from your 24Magic account, we require full identity verification, including proof of ID, proof of address, and phone verification. This isn't just a formality — it's how we confirm that every player on our platform meets our age and eligibility requirements. Getting started is easy with the quick 24Magic login process, which includes these verification steps to keep your account secure from the very beginning.

If we ever suspect that an account has been opened by someone underage, we will immediately suspend the account and, where applicable, work with the relevant authorities. We ask all our players to help us maintain this standard by never sharing account access with anyone under 18.

Tools We Provide for Safer Gambling

We give you full control over how you play at 24Magic Casino. Our account settings include several practical tools that let you set boundaries before you start playing, so you never have to rely on willpower alone. It's also worth noting that any active 24Magic bonus offers will be paused or forfeited if you choose to use a time-out or self-exclusion tool.

• Deposit Limits — You can set daily, weekly, or monthly deposit caps to control how much money enters your account.
• Loss Limits — We let you cap the amount you're willing to lose over a set period, helping you stay within your budget.
• Wagering Limits — You can restrict the total amount you stake across your sessions.
• Time-Out Periods — Need a short break? You can pause your account for a set number of days without closing it permanently.
• Self-Exclusion — If you need a longer break, we offer self-exclusion periods ranging from several months up to a permanent exclusion from 24Magic.
• Reality Checks — We can send you periodic reminders during play, showing your session time and activity so you always stay aware of how long you've been playing.

All of these tools can be adjusted directly from your account dashboard, and our support team is always available to help you set them up if you're not sure where to start.

How to Set Up Self-Exclusion

If you feel you need a break from gambling altogether, we've made the self-exclusion process at 24Magic straightforward and judgment-free:

1. Log in to your 24Magic Casino account and go to the responsible gaming settings.
2. Choose the self-exclusion option and select your preferred duration.
3. Confirm your request — once submitted, we will restrict access to your account immediately.
4. During self-exclusion, we will not send you marketing emails, bonus offers, or promotional notifications.
5. If you wish to reactivate your account after the exclusion period, you'll need to contact our support team, and we may ask you to confirm that you're ready to return.

We take these requests seriously, and once a self-exclusion period is active, we will not reverse it early, even if requested — this protects you from impulsive decisions and gives the break real meaning.

Recognizing the Signs of Problem Gambling

We encourage all our players to check in with themselves regularly. Gambling can become a problem gradually, and it's not always easy to notice from the inside. Some signs that it might be time to use our tools or seek support include:

• Spending more money or time gambling than you originally planned
• Chasing losses by depositing more than you can afford
• Neglecting work, relationships, or other responsibilities because of gambling
• Feeling anxious, irritable, or preoccupied when you're not playing
• Borrowing money or using funds meant for essentials to gamble
• Hiding your gambling activity from friends or family

If any of this sounds familiar, we genuinely encourage you to reach out to our support team or one of the independent organizations listed below. There's no shame in asking for help, and we at 24Magic are here to support you, not judge you.

Independent Support Organizations

Beyond the tools we provide directly, there are independent, professional organizations available in many of the regions we serve, including Ireland, Germany, Austria, Norway, and Canada. We recommend reaching out to any of the following if you feel you need additional guidance:

• GamCare — free support, information, and counselling for anyone affected by gambling
• BeGambleAware — advice and tools for safer gambling
• Gamblers Anonymous — peer support groups for those struggling with gambling behaviour
• Gambling Therapy — free online support in multiple languages
• National helplines available in Germany, Austria, Norway, and Canada for local, confidential assistance

These organizations operate independently of 24Magic Casino, so you can speak with them freely and confidentially about anything related to your gambling habits.

Protecting Minors and Vulnerable Players

We strongly recommend that all our players install parental control software on any shared devices to prevent minors from accessing gambling websites. Tools such as NetNanny, CyberSitter, and similar filtering software can help ensure that children and vulnerable individuals don't gain access to real-money gaming platforms, including ours.

We also ask that if you're playing on a shared or public computer, you always log out of your 24Magic account and clear saved passwords afterward.